Refund policy

Returns Policy

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligible Returns

To qualify for a return:

The item must be unused or only minimally used.
The product must be returned in its original packaging whenever possible.
Proof of purchase is required.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

Products that are empty or substantially used
Items damaged through misuse or improper storage
Gift cards (if applicable)
Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error.

Lost or Stolen Packages

RecoverMaxX is not responsible for packages marked as delivered by the shipping carrier that are subsequently lost or stolen. If this occurs, we recommend contacting the shipping carrier directly to file a claim.